Custom AI agents: customer support, sales, back-office
A digital employee that never sleeps
techaine builds AI agents for small businesses: software that reads customer messages, understands what people want, looks up the information in your systems and finishes the job, for example replying, logging the order or booking a meeting.
AI that answers customer emails, day and night
Imagine a new colleague who knows your price list, opening hours, delivery rules and every customer's history by heart. They reply within seconds, at 3 a.m. or on Sunday lunchtime. That's an AI agent.
What makes it an agent, not just a chatbot
- it understands what people want, even when they write briefly or with typos;
- it looks things up in your systems (stock, calendar, CRM);
- it acts: creates the order, books the visit, sends the quote;
- it knows when to stop and call a person.
Examples from businesses like yours
- Before
- In the evening the phone never stopped, and half the messages were 'what are your hours?' and 'do you deliver to my area?'.
- After
- The agent answers the usual questions instantly, takes simple orders and passes only the unusual ones to a person.
- Before
- Orders arrived by email in dozens of formats and someone retyped them into the CRM.
- After
- The agent reads the email, extracts products and quantities, creates the order in the CRM and sends the confirmation.
- Before
- Quote requests sent on Friday evening were answered on Monday.
- After
- The agent asks three questions, estimates from the price list and books the visit, any time.
What you get
- An AI agent working on your channels: website, email, WhatsApp
- Connections to your data: CRM, calendar, price list, stock
- Clear rules on what it does alone and when it calls a person
- A log of everything the agent did, easy to review
How it goes
Pick one task
We start with a single one, such as common questions or email orders.
Test it on real messages
We train it on your past conversations and check it before it talks to customers.
Launch step by step
First it replies with your approval, then on its own as it earns trust.
Frequently asked questions
What's the difference between a chatbot and an AI agent?
A chatbot only answers. An agent also acts: it creates the order, books the meeting, updates the CRM. The chatbot talks, the agent works.
What happens if the agent doesn't know the answer?
It says honestly that it will check and hands the conversation to a person on your team, with full context. It never invents prices or promises.
How much does an AI agent cost for a small business?
A simple agent fits the Start package, maintenance included. Indicative prices are on the Pricing page; the exact price depends on how many systems we connect.
Will customers know they're talking to AI?
Yes, and that's right: the agent introduces itself as a virtual assistant. Customers care about a good answer in 10 seconds instead of 10 hours.
How fast can I have one?
An agent for a single task is usually ready in 2-3 weeks.
Want this in your business?
Tell us in 20 minutes what eats your time. We'll tell you honestly whether and how we can help.
Book a free 20-minute call